Good customer service is a cornerstone that distinguishes us from our competition. Building a home is more than just a project; it is a journey filled with dreams, expectations, and significant financial investment for our buyers. Our approach is based on these 5 pillars:

Personalised Approach

This starts with asking the right questions to help offer tailored solutions that align with our clients vision / individual preferences, and style.

Clear Communication

Is underpinned by our ability to listen first and foremost. Keeping our customers informed with regular updates and prompt responses to inquiries demonstrate reliability and respect for our client’s time and investment.

Professionalism and Expertise

We know our product well and can always answer questions about design, materials and sustainability of the homes we build. Coupled with a friendly, approachable and professional manner, we aim to enhance the experience of buying from the initial consultation to the final handover.

Quality and Accountability

Delivering a high-quality product is our ultimate goal. Ensuring meticulous attention to detail and adhering to industry standards guarantees that the finished home will stand the test of time.

Post-Construction Support

Exceptional customer service does not end when the keys are handed over. With out new Guided Homes app, all our customers have everything they need to manage and operate their homes at hand in an easily accessible Mobile and Web App, specific to their own home.

“Ensuring exceptional customer service is not only a business necessity but a moral imperative as we create lasting relationships with our home buyers that truly reflect their dreams and expectations.”